SOS - Collection Agency in Cleveland, OH
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SOS colloection services
Strategic Outsourcing Solutions - collection, account liquidation & account recovery in Westlake, Ohio.

Strategic Outsourcing Solutions is a leader in the accounts receivable industry offering a bad debt collections service center, and early-out/customer service outsourcing programs.

Our Early-Out/Customer Service Satellite Business Office offers:

  • Pay online options
  • Credit policy online
  • Online Financial applications
  • Online Patient Statement Portal
  • Medicaid and Insurance scrubbing
  • Scoring for Propensity to pay
  • IVR (Interactive Voice Response) alleviate wait times and self-service options for patients
  • First response for your patients by maintaining a presence in your IT system
  • Taking over costs of statements, postage, and itemized statements
  • Online access of the S.O.S. system to view your accounts/activity, instant message our staff, cancel/hold accounts, and run your own customized management reports
  • Dedicated teams and phone lines for your accounts
  • Giving clients live access to view inbound and out bound calls
  • Weekly Audit/Reconciliation done on accounts
  • Hours of operation are 8:30am-7pm daily for your patients
  • Itemized statement request fulfilled by S.O.S. staff
  • Returned mailed worked weekly by S.O.S. staff
  • Weekly address & phone # updates sent to HOSPITAL
  • Phone system Automated call distribution
  • 100% Calls recorded
  • Customer calls can be e-mailed to client
  • Local and toll free numbers set up
  • Pre answer options for patients (i.e. make a payment, request itemized bill)
  • Predictive dialer capability of up to 1,000 outbound calls per hour

Our bad debt collections department offers:

  • Serving the Healthcare, Commercial, Banking, and other industries
  • 1st placement liquidation of accounts
  • 2nd placement liquidation of accounts
  • 3rd party pre-collect letters
  • Scoring for Propensity to pay
  • IVR (Interactive Voice Response) alleviate wait times and self-service options
  • Skip-tracing and internal scoring
  • Highly successful legal team for garnishments and liens
  • Checks, debit card and credit card payments over the phone
  • Online bill pay
  • Ability to monitor payment plans with automatic withdrawal
  • Experienced collections staff and management
  • Scrubbing for Medicaid
  • Scrubbing for Mobile for numbers
  • Partner online access to accounts, notes, messaging Strategic Outsourcing Solutions staff, and running your own customized reports right from the comfort of your office

Early-Recovery Outsourcing for Banks and Credit Unions

  • Pay online
  • Pay by phone options, payment plans sent and monitored, automatic withdrawal payment plans
  • Customer service oriented program that can be customized by the bank
  • Local phone number established for each client to remain seamless to the customer
  • Taking over costs of statements OR in-house collection letters
  • Scoring of accounts for propensity to pay
  • Online access into HMC system to view your accounts, instant message our staff, cancel/hold accounts, and run your own customized management reports
  • Absorbing all costs for skip-tracing
  • Weekly Audit/Reconciliation done on accounts
  • Remote access into Banks system to keep all notes and transactions updated
  • Hours of operation are 8:30am-7pm daily for your customers-Dedicated team for each bank
  • Alleviating all inbound and outbound phone work from your current staff
  • Returned mailed worked weekly by HMC staff
  • Weekly address & phone # updates sent to client
  • Phone system
    • Automated call distribution - 100% Calls recorded
    • Calls can be securely e-mailed to client
    • Local and (800) numbers given to consumers
    • IVR (Interactive Voice Response) utilized for for bank customers (i.e. make a payment, or check balances)
    • Alleviates hold times and improves customer service
    • Predictive dialer capability of up to 1,000 outbound calls per hour



Strategic Outsourcing Solutions is a leader in the accounts receivable industry offering a bad debt collections service center, and early-out/customer service outsourcing programs in Cleveland Ohio.
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Cleveland, Ohio Collection Agency