Strategic Outsourcing Solutions is a leader in the accounts receivable industry offering a bad debt collections service center, and early-out/customer service outsourcing programs.

Our Early-Out/Customer Service Satellite Business Office offers:

• Pay online options
• Credit policy online
• Online Financial applications
• Online Patient Statement Portal
• Medicaid and Insurance scrubbing
• Scoring for Propensity to pay
• IVR (Interactive Voice Response) alleviate wait times and self-service options for patients
• First response for your patients by maintaining a presence in your IT system
• Taking over costs of statements, postage, and itemized statements
• Online access of the S.O.S. system to view your accounts/activity, instant message our staff, cancel/hold accounts, and run your own customized management reports
• Dedicated teams and phone lines for your accounts
• Giving clients live access to view inbound and out bound calls
• Weekly Audit/Reconciliation done on accounts
• Hours of operation are 8:30am-7pm daily for your patients
• Itemized statement request fulfilled by S.O.S. staff
• Returned mailed worked weekly by S.O.S. staff
• Weekly address & phone # updates sent to HOSPITAL
• Phone system Automated call distribution
• 100% Calls recorded
• Customer calls can be e-mailed to client
• Local and toll free numbers set up
• Pre answer options for patients (i.e. make a payment, request itemized bill)
• Predictive dialer capability of up to 1,000 outbound calls per hour
  

Our bad debt collections department offers:

• Serving the Healthcare, Commercial, Banking, and other industries
• 1st placement liquidation of accounts
• 2nd placement liquidation of accounts
• 3rd party pre-collect letters
• Scoring for Propensity to pay
• IVR (Interactive Voice Response) alleviate wait times and self-service options
• Skip-tracing and internal scoring
• Highly successful legal team for garnishments and liens
• Checks, debit card and credit card payments over the phone
• Online bill pay
• Ability to monitor payment plans with automatic withdrawal
• Experienced collections staff and management
• Scrubbing for Medicaid
• Scrubbing for Mobile for numbers
• Partner online access to accounts, notes, messaging Strategic Outsourcing Solutions staff, and running your own customized reports right from the comfort of your office

Early-Recovery Outsourcing for Banks and Credit Unions

• Pay online
• Pay by phone options, payment plans sent and monitored, automatic withdrawal payment plans
• Customer service oriented program that can be customized by the bank
• Local phone number established for each client to remain seamless to the customer
• Taking over costs of statements OR in-house collection letters
• Scoring of accounts for propensity to pay
• Online access into HMC system to view your accounts, instant message our staff, cancel/hold accounts, and run your own customized management reports
• Absorbing all costs for skip-tracing
• Weekly Audit/Reconciliation done on accounts
• Remote access into Banks system to keep all notes and transactions updated
• Hours of operation are 8:30am-7pm daily for your customers-Dedicated team for each bank
• Alleviating all inbound and outbound phone work from your current staff
• Returned mailed worked weekly by HMC staff
• Weekly address & phone # updates sent to client
• Phone system
  • Automated call distribution - 100% Calls recorded
  • Calls can be securely e-mailed to client
  • Local and (800) numbers given to consumers
  • IVR (Interactive Voice Response) utilized for for bank customers (i.e. make a payment, or check balances)
  • Alleviates hold times and improves customer service
  • Predictive dialer capability of up to 1,000 outbound calls per hour